# Moderate reviews

> The review queue — approving, editing and removing customer product reviews.

Source: CBX documentation, version 4.0 preview (unreleased). Canonical page: https://docs.configbox.at/docs/4.0-preview/admin-guide/orders/moderate-reviews. Last updated 2026-07-20.

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> **Audience:** store admins · **Scope:** the Reviews screen · **Last reviewed:** 2026-07-20

**What this does** — Customer reviews go through you before the world sees them: new submissions
arrive **unpublished**, and nothing shows on the storefront until you activate it.

## Before you start

- Reviews must be enabled: **Settings → Reviews → Reviews for Products**, and the product's own
  **Enable Reviews** switch. Set the **review notification email address** there too, so new
  submissions alert you instead of waiting to be discovered.

## Steps

1. Go to **Reviews**:

   ![The Reviews list](./img/reviews.jpeg)

2. Unpublished rows are the queue. Open one to read the **name**, star **rating**, **comment**,
   **product** and **language**.
3. Then either:
   - **Approve** — set it **Active** (from the form, or the check in the list row). It appears
     on the product immediately and counts into the star average.
   - **Edit first** — trim personal data or fix formatting, then activate. Keep edits light; a
     review is the customer's voice.
   - **Remove** — delete spam or abuse.

## What happens next

Active reviews show on the product's detail page (per language) with their stars; the aggregate
rating appears on listing tiles. Deactivating a review later removes it from the storefront but
keeps it in the list.

## Good to know

- Reviews are **per language** — a review shows to storefront visitors browsing its language.
- Currently any visitor can submit a review — purchase-verified reviewing is a known product
  gap, so moderation here is your quality gate; check the reviewer name against
  [customers](https://docs.configbox.at/docs/4.0-preview/admin-guide/orders/manage-customers)/orders when authenticity matters.
- No reviews showing at all despite active ones? Check the two enable switches (global and
  per-product) before suspecting the reviews themselves.