# Read Conversation Insights

> The observatory over the assistant's conversations - how the recommendation backlog is moving, and the earlier snapshot reports.

Source: CBX documentation, version 3.x (released). Canonical page: https://docs.configbox.at/docs/admin-guide/ai-assistant/run-the-insights-report. Last updated 2026-08-11.

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> **Audience:** store owners and product owners · **Scope:** the Conversation Insights screen —
> the backlog digest · **Last reviewed:** 2026-08-11

**AI Assistant → Conversation Insights** is the overview: how much is waiting for each group on
the [Recommendations screen](https://docs.configbox.at/docs/admin-guide/ai-assistant/send-recommendations-to-your-team), and how the picture moved in
the last 30 days — new recommendations, resolved ones, regressions (something marked fixed that
visitors hit again), and what was emailed to a contact.

![Conversation Insights: the backlog digest](./img/insights.jpeg)

There is nothing to run here any more. Recommendations maintain themselves: the
[scheduled script](https://docs.configbox.at/docs/admin-guide/getting-started/schedule-the-recurring-scripts) reviews finished
conversations and folds what they reveal into the backlog, deduplicated against everything already
known. The cards link straight to each group's list.

## What happened to the reports

Before the backlog, this screen generated one-off snapshot reports that you read and re-ran. Those
are gone. Their findings were carried into the backlog once, so nothing was lost — and the backlog
remembers, deduplicates and tracks status where each report started from scratch. A frozen copy of
a list that maintains itself was only ever a way to read something out of date.