# Set up shipping

> Shippers, zones, and weight-band shipping methods — what the customer is offered and charged.

Source: CBX documentation, version 3.x (released). Canonical page: https://docs.configbox.at/docs/admin-guide/commerce/set-up-shipping. Last updated 2026-07-20.

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> **Audience:** store admins · **Scope:** the three Shipping screens · **Last reviewed:** 2026-07-20

**What this does** — Decides which delivery options a customer is offered and at what cost. The
model is simple and worth internalizing before filling forms:

> The customer's **country** selects the **zone** · the cart's **weight** selects the band ·
> every **shipping method** matching zone + band is offered, with its price and delivery time.

## Before you start

- Sketch your zones (e.g. *Domestic*, *EU*, *Rest of World*) and your price logic per zone
  (flat? weight brackets?).
- If prices depend on weight, make sure your answers carry **Weight** values — cart weight is
  the sum of the base weight and the selected answers.

## Steps

1. **Shippers** (under **Shipping**) — add your carriers ("DHL", "UPS"). These are labels that
   group methods; nothing more to configure.
2. **Shipping Zones** — create each zone and tick its member countries. (A country can also be
   assigned to zones from its own form.)
3. **Shipping Methods** — one entry per offer the customer can pick:

   ![The shipping method form](./img/shipping-method-edit.jpeg)

   - **Title** per language — what checkout shows.
   - **Shipper** and **Zone** — who carries it, where it applies.
   - **Minimum / Maximum Weight** — the cart-weight band (kg) this method covers.
   - **Delivery Time** — a plain "5 days" style promise, shown to the customer.
   - **Price** and **Tax Class** — what it costs and how that cost is taxed.
   - **Active** on, **Save**.

   For weight brackets, create several methods with the same title and adjoining bands
   (0–5 kg €10, 5–20 kg €25 …) — the cart weight picks the right one automatically.

## What happens next

Checkout offers every active method whose zone contains the customer's country and whose band
contains the cart weight. The chosen method's price and delivery time land on the order (and in
the live overview earlier, if **Show delivery options** is on in **Settings**).

## Good to know

- **A customer sees no shipping options?** Their country is in no zone, or the cart weight falls
  outside every band — those are the only two causes. Make bands overlap-free but gapless (end
  one at 5, start the next at 5).
- **Digital or service products:** switch shipping off entirely with **Settings → Checkout →
  Disable Shipping** — the whole step, address fields included, disappears.
- Weight itself can be computed per question/answer via a **weight calculation** — see
  [pricing](https://docs.configbox.at/docs/admin-guide/pricing/where-prices-come-from); the same mechanism feeds the shipping weight.
- **External ID** is for integrations that map methods to an outside system; leave it empty
  otherwise.