Read Conversation Insights
- Version
- 3.x
- Updated
Audience: store owners and product owners · Scope: the Conversation Insights screen — the backlog digest · Last reviewed: 2026-08-11
AI Assistant → Conversation Insights is the overview: how much is waiting for each group on the Recommendations screen, and how the picture moved in the last 30 days — new recommendations, resolved ones, regressions (something marked fixed that visitors hit again), and what was emailed to a contact.
There is nothing to run here any more. Recommendations maintain themselves: the scheduled script reviews finished conversations and folds what they reveal into the backlog, deduplicated against everything already known. The cards link straight to each group's list.
What happened to the reports
Before the backlog, this screen generated one-off snapshot reports that you read and re-ran. Those are gone. Their findings were carried into the backlog once, so nothing was lost — and the backlog remembers, deduplicates and tracks status where each report started from scratch. A frozen copy of a list that maintains itself was only ever a way to read something out of date.